If a coin arrives and isn't what you expected — a different look than the photos suggested, a grade you disagree with, or simply not the right fit for your collection — send it back within 14 days for a full refund. No restocking fee, no interrogation, no guilt trip.
How it works
- Email first. Reply to your order confirmation or write to mike@snowpackcoins.com with the order number. You'll get a shipping label by return email.
- 14-day window. We need the coin back in our hands within 14 days of delivery. Ship as soon as you've decided.
- Return shipping. Insured mail (Registered for coins over $2,500), covered for the purchase price. We cover the return label; you drop it at the post office and get a receipt. Keep that receipt until the refund posts.
- Refund on receipt. Refund is issued the day the coin arrives back — to the same card you paid with. Card surcharge refunded. Original shipping is refunded if the return was due to a misgrade, misdescription, or damage on our side; not refunded if you simply changed your mind.
Conditions
The coin needs to come back in the same grading company holder we sent it in (PCGS, NGC, CACG or ANACS — whichever it shipped in). A coin cracked out of its slab is no longer the coin we sold you — we can't accept those returns, and you'll need to work with the grading service directly for any resubmission. Raw coins, cleaned coins, or coins with evidence of tampering are outside the return policy.
What this isn't
This isn't a "try before you buy" policy. It's a safety net for cases where the coin didn't live up to the photos, description, or your expectations. If you're returning multiple coins from multiple orders within a short period, we may pause the account and switch to pre-shipment previews — we'd rather talk through the coin before it moves than move it twice.
Auction lots
Auction purchases are final when the hammer drops. No 14-day return on auction lots — but pre-auction inspections are built in: the full catalog posts a week before close, every lot has detailed photos and condition notes, and you're welcome to ask questions by email before placing a bid.